Refund policy

Last updated: 27 September 2026

Drive Nutrition is operated by Drive Retail Limited (company number 15188335; VAT number GB479380152). Contact sales@drivenutrition.com about cancellations, returns or problems with your order.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days after delivery, then return the goods within a further 14 days. Email your name, order number and the items you wish to return; no special form is required. You may also write to Drive Retail Limited, Unit 5, Old Winery Business Park, Cawston, Norwich, NR10 4FE, United Kingdom.

You pay the direct return postage for change-of-mind returns. Keep proof of posting. We do not charge a restocking fee. We may deduct for loss of value caused by handling beyond what is necessary to inspect the goods.

Sealed nutrition products

The change-of-mind cancellation right does not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. This does not affect your rights if goods are faulty, damaged, unsafe or misdescribed. Opening outer delivery packaging alone does not remove your rights.

Refunds

For a valid cancellation, we refund the goods and basic outbound delivery charge (excluding any premium for express delivery), using the original payment method, within 14 days of receiving the return or evidence it was sent, whichever is earlier. If nothing was dispatched, the deadline runs from your cancellation. Your bank may need additional processing time.

Faulty, damaged or incorrect goods

Email us with your order number and a description of the issue. Photos can help but are not a condition of your statutory rights. We will cover reasonable return costs where goods are faulty or incorrectly supplied and provide the refund, replacement or other remedy required by law. UK consumers normally have a 30-day short-term right to reject faulty goods, subject to applicable exceptions; further rights can apply after that period.

Where to send a return

Contact us for routing instructions before posting, so we can identify your order and the appropriate return destination. This is not a condition of exercising your statutory cancellation right. Do not send products directly to an Amazon fulfilment centre without instructions. Our correspondence address above is available for cancellation notices.

This policy applies alongside your statutory consumer rights and does not limit them.